Top 4 Tools Used By Managers To Monitor Customer Conversations

Listen-in Mode – Live monitoring of calls in real-time while you ‘silently’ listen-in. Reduce stress for employees because you’re not leaning over their shoulder trying to listen. *Hear both sides of the conversation first hand. *Deliver immediate coaching after the call. Whisper Mode – Softly relay information to your employee without the caller hearing you. … Continued

FranchisePhones Client BrightStar Care Bringing Compassion

BrightStar Care and Franchise Phones Light Up the Franchise World This month’s Franchisee Spotlight features BrightStar Care of Chicago. Read more to learn about their unmatched standards in home care, and how FranchisePhones powered by Clarity ensures their business communication needs remain as dependable as they are. BrightStar Care of Chicago is a home care and … Continued